FREQUENTLY ASKED QUESTIONS (FAQ)
1. What is the order process?
Customers can submit an inquiry or request a quotation for the products they require. Once pricing, quantities, and shipping arrangements are confirmed, an invoice will be issued. Orders are processed after payment has been received and verified.
2. What payment methods do you accept?
We accept approved business payment methods, including:
Bank Transfers (Wire Transfers)
International Bank Payments
Other agreed payment methods for qualified business partners
Payment details are provided upon order confirmation.
3. Do you offer international shipping?
Yes. LIVING BEERS UG supplies products to customers worldwide through a reliable logistics and distribution network. We arrange shipments by road, sea, or air freight depending on the destination and customer requirements.
4. How long does shipping take?
Delivery times vary depending on product availability, destination country, customs clearance procedures, and the selected shipping method. Estimated delivery schedules are provided during order confirmation.
5. Can I visit the warehouse?
Yes. To ensure security and efficient order processing, warehouse visits are arranged only after an order has been properly paid for and confirmed. Customers are welcome to inspect their goods during the loading process before shipment.
6. How can I verify product quality?
We maintain strict quality assurance procedures and work with trusted manufacturers and suppliers. Customers visiting our warehouse may inspect products during loading to confirm quality, quantity, and packaging standards.
7. What countries do you source products from?
Our products are sourced from reputable manufacturers across Germany, the Netherlands, Denmark, Spain, the United Kingdom, Poland, the Czech Republic, Turkey, and other international markets.
8. What types of products do you supply?
We supply a wide range of:
Soft Drinks & Beverages
Energy Drinks
Mineral Water
Chocolates & Confectionery
Snacks & Food Products
Personal Care Products
Household & Cleaning Products
FMCG Goods
Seasonal Products
9. What should I do if my order arrives damaged?
Any damaged or incorrect shipment should be reported within 48 hours of delivery. Customers should provide photographs and supporting documentation to help us investigate and resolve the issue promptly.
10. Do you accept returns?
Returns are accepted for damaged, defective, or incorrectly supplied products. All claims must be submitted within the specified claims period and are subject to review and approval.
11. Can you handle large wholesale orders?
Yes. LIVING BEERS UG specializes in wholesale supply and international trade. We are equipped to handle both small and large-volume orders for distributors, retailers, wholesalers, and importers.
12. How can I contact LIVING BEERS UG?
You can contact our team through our website contact form, email, or telephone. We are always available to assist with product inquiries, quotations, logistics support, and partnership opportunities.